REFUNDS
Refund policy
No live payments today
SAY IT AWAY currently accepts no real-money payments. The private beta is free. Separate Paddle Sandbox tests use test payment details only; a test transaction or test refund does not move real money.
If you see an unexpected real charge that you believe relates to SAY IT AWAY, contact support@sayitaway.com so we can help identify it. Do not assume a Sandbox test caused that charge.
If live Paddle payments become available
Live payments require separate approval and launch. For a future payment processed by Paddle, use the support link in your payment receipt or visit Paddle buyer support to request a refund. You may also contact us for help.
Eligibility and processing will follow the Paddle Buyer Terms and Paddle Refund Policy applicable to the transaction, together with your mandatory consumer rights. We do not promise an unconditional refund or a fixed settlement time. Nothing here limits rights that cannot lawfully be excluded.
An optional payment or refund would not change access to the free core experience. There are no recurring charges or subscriptions to cancel.
Request help without sharing your session
Provide only the payment reference, date and amount needed to locate a transaction. Do not send card numbers, recordings, expression text, transcripts or saved reflections. You do not need to explain the emotional reason for an optional payment.